FAQ

PowerWatch uses a thermoelectric generator (TEG) that senses body heat and converts it into energy. TEGs need to have a hot side and a cold side to operate. The hot side is the circular black aluminum plate on the back of the watch. The cold side is the entire metal bezel and body of the watch. The hot and cold sides are separated from each other by a layer of insulating thermoplastic. The TEGs harvest the heat flowing from the hot side to the cold side and turn it into electricity.

A thermoelectric is a device that converts heat to electricity. They have been used for decades in niche applications to power NASA satellites. MATRIX has developed a thermoelectric technology that is highly efficient and can convert low grade heat from a person's body to power a smartwatch. MATRIX not only has the most advanced thermoelectrics but the world's most efficient boost converter that is required to run the watch electronics. You can learn more here: www.matrixindustries.com.

PowerWatch Series 2 requires a temperature differential with the ambient air or exposure to ambient light to charge its internal battery. It generates more power when the air is cooler. The charts below show how fast the PowerWatch charges its internal battery at different air temperatures and different ambient light levels.

The PowerWatch charges its battery the fastest when you are active (walking or running), when the watch is exposed to bright ambient light, and when the ambient temperature is below 80°F (26°C). Above 90°F (32°C), the PowerWatch cannot charge its internal battery from body heat, while the solar cell continues to charge the battery.

Boost the rate of energy production by wearing the watch snugly on the wrist, allowing your arm to swing naturally during physical activity, and ensuring your clothing doesn’t obstruct or cover the PowerWatch.

Yes. It will be released in future over-the-air app updates.

Yes. It will be released in future over-the-air app updates.

No, it does not require a SIM card.

Download the mobile app, and simply hold the two buttons at the bottom of the watch for 7 seconds to turn it on. Follow the instructions in the mobile app to pair and set up the watch.

All user preferences such as Language, Units (Imperial/Metric) and can be changed in the My PowerWatch section of the app. You may also change your watch’s language from the watch’s Settings menu, but at the moment the app will overwrite the language change on the watch, so we recommend to make the change using the app.

Yes, it will be automatically adjusted by syncing with the mobile app.

The reflective display is optimized for outdoor viewing under bright sunlight. The backlight can be activated in low light or indoor conditions for better visibility.

You can push the BACK (bottom right) button for 2 seconds to turn on the backlight, In addition, the backlight can also be activated by double tapping the watch, and by tilting the watch towards yourself. While the backlight is activated, navigating through the screens will extend the backlight illumination time so you can now read screens in the dark!

To set the backlight behavior, go to Settings > Backlight and press SELECT to toggle through the different options.

PowerWatch 2 will have a much brighter and more uniformly illuminated backlight compared to PowerWatch.

Yes, it comes with a wireless charger as a back up solution, but it's unlikely you'll ever need it.

A Lithium-ion battery.

No. There is no need to change the battery as the watch will be constantly charged by body heat or ambient light.

The battery is charged the fastest when users are active (walking or running), outdoors, and when the ambient temperature is below 80°F (26°C). Above 90°F (32°C), PowerWatch Series 2 cannot charge its internal battery from body heat, while the solar cell continues to charge the battery.

350mAh.

With the GPS constantly on, PowerWatch Series 2 can last at least 10 hours. We are continuously optimizing the power consumption performance, and the watch will last longer with future firmware releases.

The PowerWatch Series 2 has a small battery inside that’s constantly charged whenever you wear the watch.

When using all user-initiated activity-tracking features (GPS and heart rate) every day for an hour in the daytime (beyond the always-on background activity and sleep tracking), you can expect months of battery life. Heavier usage of activity tracking will reduce battery life. We continue to improve power consumption and the battery life will improve with future firmware releases.

PowerWatch Series 2 ships with running and cycling support. Other activities will be added later.

PowerWatch Series 2 can track footsteps in different activities, with various degrees of arm movements.

The watch can track outdoor biking and running. The swimming tracking is in the works but is not yet released.

PowerWatch Series 2 can be paired using the QR Code screen of your watch. Navigate to the Settings watch screen by pressing the DOWN button (bottom left) 5 times then press the SELECT button (top right) twice. You can now scan your watch using the PowerWatch Series 2 mobile application. You will need to authorize the app to use the Camera for this. If you did not authorize the Camera you must go to your phone settings to re-enable this feature. Alternatively, you can also choose to manually enter the pairing code. On Android: make sure to hit “Pair & Connect” when prompted. On iOS: make sure to hit Pair" and "Allow" when prompted.

After your watch reboots after a firmware update, you will see the QR Code screen. You do not need to re-pair, you can just hit the Back button and the time should be correct. If the time isn't, please make sure to performing a pulldown sync on the phone.

Currently, the Android app supports offline syncing, but the iOS app does not - you should ensure you are connected to the Internet in order for sync to complete successfully with your iOS device. If you plan on logging in to your account on different phones, your Android phone needs to connect to the Internet if you want the data to get uploaded to our database or you will see discrepancies in your data.

We recommend you sync regularly in order to avoid slow syncing. The more data there is to sync, the longer the sync will take and, for iOS, the greater chance a slight glitch in the Internet connection when syncing with the iOS app will result in a failure.

Yes. It will be released in future over-the-air firmware updates.

Yes. PowerWatch Series 2 has an indicator to show the BLE connection status.

This feature will be released in future over-the-air app updates.

PowerWatch Series 2 is compatible with iOS and Android.

The watch can measure and store background activity (pedometer) and sleep tracking data for up to 30 days without syncing. After 30 days the oldest data is overwritten.

About 90 hours total for all activity data (outdoor and indoor).

Currently, there is no way to disable notifications from within the app, including if you accidentally checked the box on the first setup. The "Do Not Disturb" and "Airplane mode" features on the watch's settings screen are not yet implemented and shall be in a future release.

On iOS: A workaround for iOS is to navigate to Settings>Bluetooth>click on the next to PowerWatch Series 2>toggle off "Share System Notifications". Also, if your iPhone is set to Do Not Disturb, notifications will not come through to the watch (this may not necessarily be the case on Android and is hone specific).

On Android: You should be able to adjust this in the phone's settings. Go to Settings, look for "App permissions" and select PowerWatch Series 2. Each phone is different but should then offer a way to adjust the permission.

You can now view notifications up to 255 characters long. To enter Notification Details, use UP/DOWN/ SELECT to pick a notification in Notification Center. Use UP and DOWN to scroll through the detailed view, and BACK to return to Notification Center.

Yes. Entering a detailed view will automatically mark said notification as read; once all notifications are read, the message bubble shall disappear from the watch home/time screen.

Yes. You can now also dismiss all your notifications from the Notifications Center or mark them read all at once. Holding the UP button for three seconds when on main screen of Notifications Center will bring up these options (use UP/DOWN and SELECT) Fixed Android notifications overflow bug.

For Android: You must ensure you have hit “Pair & Connect” and authorized notifications. If you did not check the corresponding box at first pair, navigate to your phone settings to re-enable them and then on your watch in “My PowerWatch” section enable the notifications. Call notifications are only supported from Messenger and Whatsapp in addition to a regular call.

For iOS: Upon first pair, ensure to hit Pair" (and "Allow" for iOS 13 and later) to enable notifications for the first time. After firmware update or watch power off/on, you may experience notifications no longer coming through. To resolve this, close the app, navigate to your iOS Settings>Bluetooth>click on the next to PowerWatch Series 2>Forget device. Then force close the app and reload it. 3. Hit pair when the dialog screen appears in the app.

Please ensure you have a good Internet connection, that your phone is not on “battery saver” mode, and the screen doesn’t lock during the update.

If you occasionally run into issues syncing (several attempts to sync fail), we recommend you close the mobile app, turn off your Bluetooth, wait a few seconds and turn it back on.

You must ensure you are outside in a clear open space with view of the sky. For best results, please remain stationary. Your GPS should take 30-60s to lock. In the future, this process will be optimized further with assisted GPS.

PowerWatch Series 2 not only tracks calories you burn through activity, it also tracks calories you burn just keeping your body alive (even when asleep). These calories are known as your BMR (Basal Metabolic Rate) calories and they are calculated from your profile settings.

-10°C to 45°C max.

PowerWatch Series 2 will support alarms with future over-the-air firmware updates.

PowerWatch Series 2 has both an audio buzzer and a vibe motor.

The wireless charging pad offers an LED indicator.

PowerWatch Series 2 supports indoor activities.

No.

No.

PowerWatch Series 2 will support push notifications, such as showing messages and caller ID.

Yes. There is a stopwatch widget. You can enter the Stopwatch widget by navigating to the Stopwatch screen and pressing SELECT.
• Press SELECT to start and stop the Stopwatch.
• While the Stopwatch is running, you can press UP to save a lap/split time in the sub-display. You can also hit BACK to return to the watch menus and the Stopwatch will continue running in the background.
• When the Stopwatch is stopped, you can press UP to reset the Stopwatch.

Yes. There is a Timer widget. You can enter the Stopwatch widget by navigating to the Timer screen and pressing SELECT.
• Press DOWN to enter program mode, and then use UP/DOWN/SELECT to set the timer duration in HH:MM:SS. Hit BACK to exit program mode.
• Press SELECT to start or stop the countdown.
• While the Timer is running, it will update the gauge elements to visually indicate how much time remains. You can also hit BACK to return to the watch menus and the Timer will continue running in the background.
• When the Timer runs down, the watch will vibrate to alert you.
• While the Timer is stopped, you can press UP to restore the previous timer setting (this is useful for repeating the same countdown), or hold UP to set to zero.

Yes. This feature will be released in future over-the-air app updates.

PowerWatch Series 2 has been tested against shock using standardized drop shock tests.

Yes.

PowerWatch Series 2 is water resistant to 200 meters.

The energy generated is shown in the smartphone app after pairing to PowerWatch Series 2.

This feature will be included in future over-the-air firmware updates.

This feature will be included in future over-the-air firmware updates.

An aircraft-grade aluminum case with a sapphire glass face and hardened back give PowerWatch Series 2 extra strength --- it is made to fit and survive outdoor conditions.

The Real Time Display is the arc of display bars around the outside of the watch face. The Real Time Display indicates how much power is being harvested from your body heat. The bars around the display rise and fall depending on how much heat you provide. When PowerWatch is turned on and worn on your wrist, the bars activate. They’ll appear from the 12 o’clock position and move clockwise around the watch face. For most people, the Real Time Display will stabilize at around 6 and 9 bars. Exercise and other body heat-inducing activities increase this value – all the way to 11!

On iOS: ensure to tick each grey checkbox so that it turns green and press Enable" or "Allow" when prompted.

On Android: ensure to tick each empty box so that it turns green. If you skip this step, it is ok, you will be prompted again when selecting Choose watch" in the pairing screen.

For notifications, see How do I disable notifications?". Other than notifications, some phones allow you to modify the app permissions in your phone settings, however we recommend deleting the app and performing a clean install.

Currently, there is no way to disable notifications from within the app, including if you accidentally checked the box on first setup. The Do Not Disturb" and "Airplane mode" features on the watch's settings screen are not yet implemented and shall be in a future release.

On iOS: A workaround for iOS is to navigate to Settings>Bluetooth>click on the next to PowerWatch Series 2>toggle off "Share System Notifications". Also, if your iPhone is set to Do Not Disturb, notifications will not come through to the watch (this may not necessarily be the case on Android and is hone specific).

On Android: You should be able to adjust this in the phone's settings. Go to Settings, look for App permissions" and select PowerWatch Series 2. Each phone is different but should then offer a way to adjust the permission.

If you powered down your watch, your watch shall not save the time. After starting it again the date shall indicate Fri Jun 14". You must ensure to perform a pulldown sync in the app immediately after powering it back on in order to sync the right time and also so that your data records are matched with the right time. If you did not do this immediately, your data for that day (until midnight -- and until noon for sleep data) may not all show up in your app. You can perform a Factory Reset to correct this.

A calorie is defined as the amount of heat energy required to raise 1 gram of water by 1 degree Celsius. Scientists measure calories burned by measuring the amount of heat the body produces. This is the most accurate way of measuring calorie loss. The PowerWatch's thermoelectric technology measures calories burned in a similar fashion by measuring the amount of heat you produce. Sleep

We have a proprietary movement algorithm to track sleep.

Nothing. PowerWatch Series 2 automatically tracks your sleep when worn on the wrist. Our off-wrist detection feature detects if it is not being worn and will not track sleep or heart rate whilst in this state.

The PowerWatch 2 has a heart rate sensor, GPS positioning, and full-color LCD display. It also uses advanced solar-cell technology. Please see the comparisons graphic located on our product page for a full list of technical specifications.

The user can control the use of GPS. It is not enabled by default.

As GPS is a power-hungry feature, the battery life depends on the use case, such as the wind speed, environment temperature and exposure to sunlight.

PowerWatch Series 2 GPS reports coordinates in decimal degrees of latitude/longitude.

GPS+GLONASS

The coordinates are reported in decimal degrees.

Yes. The AGPS feature allows the phone to sync a file to the watch that will enable the watch GPS to subsequently lock faster than usual.

PowerWatch Series 2 uses an optical heart rate sensor. The optical heart-rate sensor flashes its green LEDs and uses light-sensitive photodiodes to detect volume changes in the capillaries. Our proprietary algorithm then calculates beats per minute (BPM) using the data collected.

Your heart rate is logged at intervals throughout the day. During user-initiated activities, heart rate is measured every second.

MATRIX is dedicated to protect user privacy, please see our complete privacy policy at the link below: https://www.powerwatch.com/pages/privacy-policy

Full color LCD.

PowerWatch Series 2 comes with a tough, durable, 22mm silicone strap.

PowerWatch Series 2 is compatible with all 22mm straps.

47mm in diameter, 16mm in thickness.

The PowerWatch Series 2, Premium Edition features a sleek silver case with a 22mm stainless steel metal strap and quick release butterfly buckle.

The PowerWatch Series 2 Luxe Edition features sapphire glass, a smooth titanium finish, and a quick release 22mm shark mesh Milanese strap in black.

PowerWatch Series 2 uses a proprietary ultra-low power operating system.

Yes.

This feature will be included in future over-the-air firmware updates.

PowerWatch Series 2 uses a precise quartz crystal oscillator and refreshes its time reference with the app every time it syncs.

Here’s our favorite way to do it…

1. Remove the PowerWatch and wait for the Real Time Display to show zero bars. This could take a minute or two. Shorten the time by setting the PowerWatch down on a cool surface
2. Ask your good buddy to hold out their wrist
3. Set the PowerWatch against their wrist and show them the Real Time Display bars suddenly increasing
4. Say the magic words: “Thank you, your body heat just charged my battery!”
5. Repeat this with several friends. Why not start a battle royal to see whose warm-hearted soul generates the most power?

PowerWatch Series 2 runs off battery power where it draws a tiny amount of current. Put it back on and it resumes charging.

Unfortunately, you can't exchange your watch to the new version.

Yes.

Shipping is calculated at checkout and depends on your location. Tax will be collected if you reside in California, USA. VAT, import duties, taxes and other charges are not included in PowerWatch’s price or shipping cost.

There is a one-year warranty for factory defects. For more on our return policy and limited product warranty, please visit Shipping & Returns.

No, unfortunately, refunds will not be permitted after the campaign ends.

The MATRIX PowerWatch will charge under normal use as follows

• Adjusting the watch to stay in direct contact with the user’s wrist
• Limiting backlight and Bluetooth activity while wearing the watch
• Not activating the watch unnecessarily or repeatedly when not being worn

Our return policy is 14 days and subject to a $35 restocking fee. The customer is responsible for shipping costs to send the watch and packaging back to MATRIX. All returns must be in the original packaging with all original content included. There is a one-year warranty within the United States, and a two-year warranty within the EU. For more, please visit our Conditions of use.

The PowerWatch was designed in California. It is manufactured in China.

Send tech support and product questions to support@matrixindustries.com

Send business enquiries to info@matrixindustries.com

Send editorial, press and product review enquiries to info@matrixindustries.com

Send an email to info@matrixindustries.com with details about your application. Visit matrixindustries.com for more information.

Twitter @matrixpowered

Facebook @powerwatch

Instagram @matrixpowerwatch

A thermoelectric is a device that converts heat to electricity. They have been used for decades in niche applications to power NASA satellites. MATRIX has developed a thermoelectric technology that is highly efficient and can convert low grade heat from a person's body to power a smartwatch. MATRIX not only has the most advanced thermoelectrics but the world's most efficient boost converter that is required to run the watch electronics. You can learn more here: www.matrixindustries.com.

The PowerWatch uses a thermoelectric generator (TEG) that senses body heat and converts it into energy. TEGs need to have a hot side and a cold side to operate. The hot side is the circular black aluminum plate on the back of the watch. The cold side is the entire metal bezel and body of the watch. The hot and cold sides are separated from each other by a layer of insulating thermoplastic. The TEGs harvest the heat flowing from the hot side to the cold side and turn it into electricity.

The PowerWatch has a small battery inside that’s constantly charged whenever you wear the watch. This battery maintains the time and fitness data when you are not wearing the PowerWatch for up to one year.

The Real Time Display is the arc of display bars around the outside of the watch face. The Real Time Display indicates how much power is being harvested from your body heat. The bars around the display rise and fall depending on how much heat you provide.

When PowerWatch is turned on and worn on your wrist, the bars activate. They’ll appear from the 12 o’clock position and move clockwise around the watch face. For most people, the Real Time Display will stabilize at around 6 and 9 bars. Exercise and other body heat-inducing activities increase this value – all the way to 11!

The PowerWatch requires a temperature differential with the ambient air to charge its internal battery. It generates more power when the air is cooler. Also when your skin is warmer from being active. The chart below shows how fast the PowerWatch charges its internal battery at different air temperatures.

The PowerWatch charges its battery the fastest when you are active (walking or running), and when the ambient temperature is below 80°F (26°C). Above 90°F (32°C), the PowerWatch cannot charge its internal battery.

In conditions where PowerWatch is unable to charge, it will work for up to one year. Boost the rate of energy production by wearing the watch snugly on the wrist, allowing your arm to swing naturally during physical activity, and ensuring your clothing doesn’t obstruct or cover the PowerWatch.

Here’s our favourite way to do it…

• Remove the PowerWatch and wait for the Real Time Display to show zero bars. This could take a minute or two. Shorten the time by setting the PowerWatch down on a cool surface
• Ask your good buddy to hold out their wrist
• Set the PowerWatch against their wrist and show them the Real Time Display bars suddenly increasing
• Say the magic words: “Thank you, your body heat just charged my battery!”
• Repeat this with several friends. Why not start a battle royale to see whose warm-hearted soul generates the most power?

You need to download and launch the MATRIX iOS or Android app directly from your mobile device. From the welcome screen on your PowerWatch, press SET.

(When you turn on your PowerWatch for the first time, you must pair it with your Android or iOS device. You only need to do this once for setup. Once it’s paired, you don’t need to use the app again if you so wish.)

To set the time and date manually, go to the Watch Settings screen, then press SET. Use the SCROLL and SET buttons to set the time and date.

You can set the date and time automatically using the MATRIX companion app.

Press MODE until the Daily Activity screen appears. Turn the SCROLL to read Steps, Calories and Sleep.

The step, calorie and sleep counters all reset every night at midnight, local time. Each day’s totals are synchronized with your Android or iOS device so you can track your progress over time.

Just hold the MODE button for two seconds.

Press MODE until the stopwatch screen appears. Press SET to cycle through Start, Stop, and Reset. In some cases the display may update slowly, but the result is accurate.

Be aware that running the stopwatch for long periods of time may lead to increased power consumption.

Only the PowerWatch X offers an alarm at this time. It can be set from within the MATRIX companion app.

The PowerWatch can track the data for every run you take. Simply press MODE until the Running Mode screen appears, then press SET to cycle through Start, Stop and Reset.

The PowerWatch automatically senses when you sleep and wake up.

Press MODE until the Daily Activity screen appears. Turn SCROLL to read today’s sleep data.

Power Save keeps PowerWatch in a state of low power hibernation. After about 45 minutes of inactivity, the PowerWatch will automatically turn on a screensaver. Moving the watch or pressing any button will clear the screensaver.

After one week of inactivity, the PowerWatch will enter Power Save mode and its screen turns off. If it’s fully charged, your settings should be saved for one year or more. When you’re ready to use your PowerWatch again, turn it on by pressing MODE and SET simultaneously.

Your PowerWatch charges whenever you wear it. It charges even faster on the inside of your wrist.

The notifications available for PowerWatch X are...

• Incoming call
• Message received
• Activity goal met
• Alarm

Click the badges below for either the iOS or Android app from your mobile device.

Every single PowerWatch is tested for water resistance at the factory before shipping.

The PowerWatch is tested to 50 meters, while the PowerWatch X is tested to 200 meters.

The back of the PowerWatch needs to be in tight contact with the inside or outside of your wrist. It will not work if it is loose enough to slip around. As long as the back stays touching the flat part of your wrist (inside or outside), the PowerWatch will charge.

We currently support English, German, French, Spanish, Italian, Portuguese, Japanese, Chinese and Korean.

For iOS users

1. Beginning from a state where the watch cannot pair with the app, double-click on your smartphone’s home key and swipe up to force-quit the MATRIX companion app.
2. Open the app and start the pairing process by going to Profile > My Device > Add Device.
3. On the app, select the PowerWatch X. Press NEXT on the upper right corner of the app until “Searching for PowerWatch” is shown.
4. Perform a soft reset by holding both buttons on the PowerWatch X down for 8 seconds until the MATRIX logo appears. As soon as the MATRIX logo appears, immediately release. If you see spinning bars, you have pressed for too long and need to repeat step 4.
5. The app should detect the PowerWatch X as soon as it resets and will pair immediately.
6. Click on Pair, then on the Bluetooth Pairing Request dialog once it appears.

For Android users

1. Beginning from a state where the watch cannot pair with the app, tap the square key and swipe left to force-quit the MATRIX companion app.
2. Open the app and start the pairing process by going to Profile > My Device > Add Device.
3. On the app, select the PowerWatch X. Press NEXT on the upper right corner of the app until “Searching for Powerwatch” is shown.
4. Perform a soft reset by holding both buttons on the PowerWatch X down for 8 seconds until the MATRIX logo appears. As soon as the MATRIX logo appears, immediately release. If you see spinning bars, you have pressed for too long and need to repeat step 4.
5. The app should detect the PowerWatch X as soon as it resets and pair immediately.
6. Enable the Notifications Service on the permissions screen that appears.

We augment step count using thermoelectric and temperature data to provide an estimated calorie count. This is inherently more accurate than fitness monitors that calculate calories based on counting steps and other activity-based approaches.

No. It will show a screensaver after about 45 minutes of inactivity. After one week of inactivity, it will enter Power Save mode and its screen will turn off. Your settings will be saved for one year or more. For more information, read our FAQ about Power Save mode here.

The PowerWatch keeps one week of fitness data in its memory, so we recommend syncing at least once a week. The time and date is retained for at least 6-12 months when fully charged. It can save other settings for up to one year or more.

Yes and no. You need to first pair your PowerWatch with its MATRIX companion app for its first use. After that, you can discontinue using the app if you choose. However, any step, running and sleep data will disappear after one week if not synced with the app.

For the PowerWatch X, you’ll need to pair it with your smartphone to receive push notifications.

Download the MATRIX app from the Google Play store to your mobile device. Launch the app, and its step-by-step tutorial will guide you on pairing your PowerWatch to your Android device.

Download the MATRIX app from the iTunes app store directly from your iOS device. Launch the app, and the step-by-step tutorial will guide you on pairing your PowerWatch to your iOS device.

Not at this time. We will keep this in mind for future updates.

Not at this time.

No.

From the profile screen, scroll down on the lower half until you see the logout button. Tap the logout button to successfully log out.

There is an unpair button located under your profile on the app. To reconnect, follow the pairing instructions above.

The PowerWatch keeps one week of fitness results in memory. You don’t have to sync with the app more than a few times per week.

We recommend limiting Bluetooth activity to one sync event per day while wearing the PowerWatch.

The app stores as much data as you want, so you can track and compare your progress in running, step count, sleep, etc.

Not at this time.

The PowerWatch uses standard watch band spring pins for attachment.

You can attach any 22mm band to the Powerwatch and 24mm band to your PowerWatch X.

The PowerWatch uses a metal buckle on a nylon strap.

The PowerWatch Black Ops uses a long Milanese-style strap with a strong magnet that adjusts to your wrist size.

The PowerWatch X uses a metal buckle on a silicone rubber strap.

The portion of the PowerWatch that touches your skin is made of anodized aluminum.

The materials we use, including the straps, are non-irritating to most people.

The watch won’t generate much power when the temperature is very high.

The PowerWatch has been tested extensively. We’ve applied different tests depending on the requirements of the country where it is sold.

These tests include water resistance, RF interference tests, drop resistance, strain tests and flex tests.

Please visit our product page here.

The PowerWatch and PowerWatch Black Ops ship in 3-5 business days.

Custom engraving was briefly available to Indiegogo backers as an exclusive thank you when the PowerWatch first launched. This is no longer available.

Shipping is calculated at checkout and depends on your location. Tax will be collected if you reside in California, USA. VAT, import duties, taxes and other charges are not included in PowerWatch’s price or shipping cost.

There is a one-year warranty for factory defects. For more on our return policy and limited product warranty, please visit Shipping & Returns.

No, unfortunately, refunds will not be permitted after the campaign ends.

The MATRIX PowerWatch will charge under normal use as follows

• Adjusting the watch to stay in direct contact with the user’s wrist
• Limiting backlight and Bluetooth activity while wearing the watch
• Not activating the watch unnecessarily or repeatedly when not being worn

Our return policy is 14 days and subject to a $35 restocking fee. The customer is responsible for shipping costs to send the watch and packaging back to MATRIX. All returns must be in the original packaging with all original content included. There is a one-year warranty within the United States, and a two-year warranty within the EU. For more, please visit our Conditions of use.

The PowerWatch was designed in California. It is manufactured in China.

Send tech support and product questions to support@matrixindustries.com

Send business enquiries to info@matrixindustries.com

Send editorial, press and product review enquiries to info@matrixindustries.com

Send an email to info@matrixindustries.com with details about your application. Visit matrixindustries.comfor more information.

@ us on Twitter

Like us on Facebook

Follow us on Instagram

Subscribe to our channel on YouTube

Connect on Linkedin